Return and Refunds

  • We accept returns within 30 days of delivery.

  • Items must be unused, unworn, unwashed, and in the original packaging with all tags attached.

  • Certain items cannot be returned for hygiene or safety reasons (e.g., earrings, cosmetics, perishable items, digital downloads, gift cards).

  • To start a return, please contact us at {{your support email}} with your order number.

Return Process

  1. Email us at {{your support email}} with your order number and reason for return.

  2. We’ll provide return instructions and a return shipping address.

  3. Once we receive and inspect the item, we will email you to confirm approval or rejection of your return.

Refunds

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

  • If your refund is delayed, check with your bank or card issuer—processing times vary.

Exchanges

We offer exchanges for defective or damaged items or when you need another size/color.
Please contact us at {{your support email}} to arrange an exchange.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was incorrect or defective.

  • If a prepaid label is provided, the cost may be deducted from your refund.

Order Issues

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos and your order number, and we’ll resolve it promptly.

Non-Refundable Items

  • Digital products

  • Downloadable software

  • Gift cards

  • Sale items (optional—tell me if you want sale items returnable)

  • Perishable goods

  • Personal-care/hygiene items